One Degree Referrals: Closing the Loop

Referrals

How do you close the loop? This is the major underlying question for everyone in the social service sector. In other words, how do you know if you’ve actually helped someone?

Let’s say you work with a young woman, recently pregnant and unsure of what to do. You give her some pamphlets about nearby prenatal services and wish her the best. Or let’s say you answer the phone for a housing crisis hotline, and you speak with a man who is facing eviction. You tell him about where to go for legal resources and hang up the phone.

These types of scenarios play out every day. It’s hard to argue you didn’t provide critical services in both cases, but how do you know you made a difference?

If you’re working with a client for a short period of time, you may never know. If you’re a client’s case manager or social worker, then it’s possible you’ll find out, although that can often require a lot of follow-up, calls, text messages, or future meetings. While this kind of person-to-person work can never be replicated – and we wouldn’t try – we were asked by case managers to make it just a little easier. And that’s what we did with One Degree Referrals.

Here’s how it works: You add your client, and optionally their contact information. Then, you use One Degree as normal to find one or more of the 10,000+ resources on our platform, and create a referral using our new tools. We’ll automatically send the resource details to your client at the contact info you provided us. They’ll get an email or a text message with the information they need.

For your tech savvier clients, all of their resources appear in their own One Degree account. It’s a synced copy of what you see in your account, so you have a real-time view of what they’re working on. Conversely, if you have a client that really just needs paper in their hand, we make it simple for you to print out the referral information so you don’t have to spend time manually writing it down.

Perhaps the most important part is that we then automatically follow up with your client to track their access of those resources. For instance, the young woman you helped will get a text message asking if she went to the prenatal care you recommended. If she did, we’ll ask her to give the service a rating and review, and you’ll be notified – loop closed. She can also indicate she wants assistance. If she does, we’ll notify you so you can follow up with her. As a case manager, you can update the referral status yourself, or keep track of referrals together with the clients who are able to.

This is a powerful new way for you to amplify the work you and your colleagues are doing to help community members who are already getting personal attention, but who need additional support outside formal meetings. Try it out for yourself – it’s completely free.

Create referrals for your clients with your nonprofit professional One Degree account.

We’ve just launched these new tools, and since then we’ve seen over 100 referrals made. However, we know this is a just a start and we’re eager to hear what you think. Please email me any time at eric@1degree.org with your questions, ideas, and feedback.

Offering Hope: One Degree’s new logo, identity, and domain name

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In 2012, I opened up the first One Degree resource desk at Hillcrest Elementary School in San Francisco’s Excelsior District. We started in the most low-tech way possible: a physical desk staffed with enthusiastic volunteers who helped parents from the surrounding working class neighborhood navigate community resources.

I remember our first families like it was yesterday. They were curious and intrigued. Why were these friendly people standing next to their kid’s school as the last bell was ringing? As parents and children streamed out of the school with backpacks and lunch pails in tow, I started to get discouraged. Was anyone going to stop by the desk? Maybe no one needs help?

And then our first parent, Mario, hesitantly stopped by. After a bit of chit-chat and explanation of what we were trying to do, he told us he had been looking for a computer class because he heard that he could get a better job with those skills. I did a search and found that the OMIE Excelsior Beacon Program had computer classes for beginners, and I wrote down the information on a slip of paper for him. When I followed up with Mario a month later, he told me he had been enjoying the class and was excited about the opportunities that would open up to him. We worked with a hundred other people like Mario during our resource desk pilot phase, and we connected people to college savings programs, eye clinics, discounted bus passes, swimming lessons, employment services, childcare, and more. Thousands of San Francisco’s resources became instantly accessible at our desk.
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While we ultimately helped 100 families through the resource desks, we knew this wouldn’t scale. We decided to pilot a One Degree web prototype to empower people to find resources on their own. And in the same three-month time period over 3,500 people used that early platform. It was a reaffirming and yet unsurprising demonstration that our community has agency, and it just needs the right tools to exercise that agency. So we ended our resource desks and focused 100% on building out our burgeoning technology-driven concept. What started out as a way to empower local parents transformed into something much, much bigger.

Four years later, over 120,000 people have used our site in the Bay Area, and we realize that the One Degree community has outgrown the original One Degree brand. So my team and I did some soul-searching over the last year. We asked ourselves, “What do we value? What defines One Degree?”

For so long, people thought One Degree was about accessing resources. But really, we’re about offering hope. Knowing that you have the power to access thousands of resources that are made to support you gives you hope. And what makes the One Degree community so special is that, for the first time, you don’t have to wait on an expert or a gatekeeper to give you permission to access. You have agency. Hope and options are there for you. That is the idea that is core to our organization: hope.

Our brand grows up

Like we grew from resource desks to web pilot, we are now transitioning from startup phase to national scale, and we need to have a brand that matches our aspirations to create the one place to access resources for anyone, anywhere, anytime.
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We also wanted to convey what differentiates us from other organizations and companies in our field: we’re an innovative, mission-driven nonprofit organization that puts real people first. We’re not just here to make information easier to access. We’re here to help families overcome poverty.

And most importantly, we wanted our new brand to speak to our diverse, multi-ethnic, multi-lingual, and close-knit community. Trust, reliability, and community-building are core to our organization, and so to represent those feelings, we created a symbol for us as a community. We believe One Degree’s new symbol conveys a universal sense of trustworthiness, reliability, compassion, community, hopefulness, and innovation. As we reach out to the next 100,000 and next million families, we wanted a brand that could one day become an easily recognizable symbol of hope.

We are thrilled to introduce you to our new brand, new logo, and new domain name, www.1degree.org.

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One Degree in community

Ultimately, nothing can express One Degree’s identity more profoundly than the stories of the families, individuals, and practitioners that make up our community. I feel hopeful when I meet people, like Marisa who used One Degree two years ago to find a high school summer program in nursing. She is now going to college for nursing. Or Jennifer who told us that she was so grateful to get into public housing and get her kids into a Head Start program near her home after she found those resources on One Degree. Jennifer is now studying at the City College of San Francisco and dreams of one day receiving her law degree. Or Monica who used One Degree to help countless numbers of clients at Larkin Street Youth Services and Project Homeless Connect.

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These people, along with thousands of others, are connected by the universal desire to hope. With our new brand, new domain, and new look, I look forward to starting the next phase of One Degree’s journey to provide hope and to create the one place to access resources for anyone, anywhere, anytime.

Thanks for being part of the journey with us.

Rey

CEO & Founder of One Degree

New on One Degree: Editable opportunity schedules, improved resource dropdowns, and more!

Hi everyone, below is an update on some of the recent changes and improvements we made on One Degree.

Opportunity schedule
We added the opportunity-specific schedule back to the edit page so our members can edit the opportunity’s schedule after it’s been created. Previously, this was missing from the edit tools, but it’s back now!

Browse resource dropdown
We improved the browse resources dropdown by making the taller dropdown menus wider to prevent them from overflowing past the height of the page. This ensures that our members are always able to see and select all of the options in the dropdown menu.

Breadcrumb improvement
On opportunity pages, we moved the breadcrumb above the share and back buttons so that a long breadcrumb would not overflow into the other elements or break awkwardly. This issue was especially apparent to our members using the website in Spanish; the breadcrumb tags and categories are often much longer in Spanish (it’s a little wordier than English) so the issue was much more apparent in that language.

Search autocomplete
We improved the autocomplete search box at the top of every page so that it works when members enter any part of an organization name. Before, the search box autocomplete would only work when a full organization name was entered which defeats the purpose of the autocomplete feature.

As always, please send any feedback or suggestions for improvements to Eric at eric@1deg.org.

New on One Degree: Better filters, easier location switching, and more

Here’s an update on some changes we rolled out in the last couple of weeks. As always, please send feedback or suggestions for improvement to eric@1deg.org.

Filtering tools
We overhauled our search page to make it clearer how to narrow search results by the comprehensive filters we offer. For instance, with one click, you can filter results by language (e.g. Spanish), age, county, etc. The filters you apply also carry over from one search to another so when you search for resources in a different category, the results will already be narrowed by your preferences.

New search

Change location and search radius
We made it a lot easier to quickly change your location and the radius around which to search. You can change both settings quickly in the navigation bar at the top of any page.

New search button
There’s a new “New search” button now always available in the left sidebar, which will help you navigate to the type of resource you need. This is in addition to the other ways you can start a search: the search box in the top navigation bar, the “Browse Resources” button in the navigation bar, and with the big colorful buttons that appear on the homepage.

New search

Building a faster One Degree

My name is Orlando Pineda and I am an engineer at One Degree. Recently we made several changes to 1deg.org in hopes of improving our members’ experience. I’m going to give you a behind-the-scenes look at why we made these changes.

Our main motivation was to help our members save time. For low-income families, time is a scarce resource; they spend the majority of their time making ends meet or taking care of loved ones.

After getting community feedback and in using it ourselves, we realized One Degree was not as fast as it needed to be, so we decided to upgrade the technology we were using. However, developing a modern website that is intended for low-income families has often been perceived as a paradox. There is a common assumption that because families are low-income, they wouldn’t necessarily have access to a computer or smartphone with the capabilities to load it.

But the reality is, many low-income families own and use devices every day that are more than capable of running such modern websites. Research shows that 50% of Americans who earn less than $30k now own a smartphone. That number jumps to 71% of Americans who earn between $30k and $40k. They are using their devices to find health information, bank online, and even submit job applications.

These are the same people who use One Degree and they deserve an experience that will enable them to use their smartphone to find the resources they need quickly, in a modern way.

Before

When we built the first version of One Degree we followed the outdated assumption I described above; we believed that in order to make our technology as accessible as possible, we had to use older technology to ensure members could load our website on outdated smartphones and computers.

For instance, we chose to do the vast majority of page rendering — what the member sees and interacts with — on the server before sending it to the member’s browser. Doing so allowed members whose devices may not have had the capabilities to dynamically render our page in their browser to still use our website since they received a page already rendered.

This came with a tradeoff: when a member went from one part of our website to another, they would have to wait for the content to render again, even if only a portion of the content changed from page to page. Moving from server-side to client-side rendering, which I will explain below, improves these page load times. This change can also make it easier for us to improve the user interface and accessibility on different kind of devices.

After

We decided to rebuild our website using AngularJS, a modern, front-end framework that makes it easy to provide an interactive experience without having to wait for the server to re-render each page, therefore saving our members’ time and giving them a more fluid experience without additional page loads. Since the move we’ve observed an 85% increase in server response time.

This is possible because Angular is a client-side, front-end framework. This means that, upon initial load of the website, it will load most of the tools it will need to render other parts of the website. It will then dynamically render the website, only communicating with our servers when it needs to, drastically decreasing the wait time between page transitions.

This improvement helps our members save time, and also gives us — the engineering team at One Degree — the tools to build a better experience for them. Since Angular is a native Javascript framework, we have easier control over our user interface; instead of struggling to integrate javascript into a Ruby-based framework, leading to a lot of intertwined “spaghetti” code, we can stay exclusively in Javascript on the front-end.

Given that relatively cheap, high-powered, and indispensable technology is increasingly available to people of a wide range of economic means, we have to make sure we aren’t building outdated technology based on an outdated perception of low-income families. Making the switch to Angular benefits our members by making our website fast and adaptive for the member, while giving us the tools and structure to more quickly build the best experience for our community. By doing this, we’re ensuring members are not left behind — just like everyone, they deserve the best technology available to serve their needs.

Become a Community Editor with our new tools!

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The best community resources are the ones you tell us about. With the help of community editors we’ve collected over 5,000+ resources across the Bay Area, and 500+ new resources are added every month!

Now, after more than a year of testing and feedback, we’re excited to announce new and improved Community Editing tools.

Our community editing tools enable you to be the expert in helping thousands of families and individuals on One Degree find and access the resources they need. You can add or edit resource information anytime. It’s fast, easy, and, as always, free!

Community editing in 3 easy steps:

Step #1: Find an Organization

Start at the new community editing page. (You can also reach this page from the “Add information” link at the bottom of any page.) Type in the box to find the organization you want to add information about. If you can’t find the organization, click on the link that appears to create one.

landing page

Step #2: Add or Edit Information

After finding or adding the right organization, use the “Suggest edits” or “Add new opportunity” buttons to update information or add the information of an entire new program or service (a.k.a.: an opportunity) We’ll walk you through each step when adding a new opportunity.

After adding the information you want, review the preview and click “Submit changes” to save your work. We’ll review and then publish your edits. We’ll send you an email when they’re live.

Step #3: Share your experience!

Anyone can be a Community Editor. Invite your friends and colleagues to join the One Degree community today. Click here to share the good news on Twitter or use #1degEditor on Facebook.
We believe that together we can create the most comprehensive list of community resources in the Bay Area. If you’re looking to learn more about community editing, sign up for our community editing webinar on April 13, 2016 at 11:30 AM PST.

Share your feedback and questions about community editing with me, Audrey Galo at audrey@1deg.org.

One Home’s first 6 months

I can’t believe it’s been six months since we launched One Home! I wanted to give you an update on what we’ve seen so far, then give you a preview of what’s to come.

As you may already know, One Home is the Bay Area’s only regional affordable housing site, covering below market rate rental listings for families. We partnered with Compass Family Services to launch the site back in September, and now is the time to take a moment to reflect on our progress.

The team at Compass recently told us that they’ve fully integrated it into their work and that, “more and more case managers and families are using the site and seeing it is as the place to go first when looking for housing or get a sense what’s available out there.”

Since launch, over 10,000 people have used the site to make almost 40,000 searches for affordable housing. While this represents a staggering number of people for a brand new website, and there’s a healthy 45% return rate, what’s most exciting to us is not just that people are using the site, but that they’re using it to take the next steps to apply for housing.

For instance, people have downloaded over 5,000 applications for affordable housing properties through One Home. Not all our listings have applications to download (some must be picked up in person or filled out on their own website), so this represents only a fraction of the applications that have been accessed.

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Others are using One Home to track and improve the application process for themselves, their families, and their clients. People have bookmarked or downloaded property listing information to use offline over 2,000 times. Hundreds of people have created accounts, becoming One Degree members, and many crossing over to use our core website, 1deg.org, to access a range of other resources, like food banks, case management for their housing search, and much more. With their single account, they’re able to manage both their housing search process and other resources they may be using or looking for.

Compass described how they’re using One Home with their families: “Our clients who come into the office for help with their housing search sit alongside their case manager to use One Home to explore neighborhoods, look into individual units and get other referrals and housing leads that they can follow on their own time.” This is a great example of how One Home is a powerful tool for both families and the people who support them alike.

In terms of demographics, 35% of searches came in on mobile phones or tablets. 81% of One Home users are female, and 46% are between the ages of 25-34, all of which aligns with our anecdotal observations of who is leading the housing search in most families.

Since we have regional coverage, people are coming from all across the Bay Area. 42% of people come from outside San Francisco, with nearly 20% from the East Bay, South Bay or Peninsula. We know this figure will grow over time as we continue to expand.

Despite One Home being entirely available in Spanish as well as English, we’ve seen only about 3% of people using the site in Spanish. We’ve recently worked with Compass to do a better job providing translations in PDF listings, and we’ll be working to automatically switch to Spanish when we detect a user’s language preference in the browser. We hope both of these changes will increase our usage among Spanish-speakers.

While this is a great start, we have much more work to do to improve and, in the long-term, get more families into a home more quickly.

Coming soon we’ll be expanding the types of listings we have on One Home, so you won’t just find below market rate (BMR) apartment rentals for families, but also supportive housing, transitional housing, and TAY-specific housing as well. If you’re an agency that works on affordable housing and you want to partner with us to add your listings, email our Resource Manager, Audrey Galo, at audrey@1deg.org.

On the access side, we’re adding new ways for our members to track that they’ve submitted applications, so they can manage the long and complicated process of applying to housing in one simple place. Look out for an announcement on that soon.

Although we know it’s just a start, we’ve been thrilled with these early outcomes. It’s also encouraging to see the work that others are doing, like regional county governments, that are working on projects similar to our model. Releasing One Home has furthered a regional conversation on how to make finding affordable housing a modern and streamlined process. We can’t wait to take it to the next level, ultimately supporting more people in their housing search, and providing stability for more families.

As always, send me your feedback or ideas any time to eric@1deg.org.

The story behind redesigning One Degree

For the last several months we’ve been working on a new, fast, and modern design for the One Degree platform. We want our members to be able quickly and easily find essential services to improve their lives and our old site wasn’t allowing our communities to take full advantage of our resource database and collaborative features.

We talked to our community members, social work professionals, healthcare workers, and members of local government agencies to see how they were already using One Degree (or weren’t!), and what else they would like to be able to do on our platform. We learned a lot about what was working and what we could improve upon and came up with 4 main goals for the new design:

1. Form should always follow function

We designed the new One Degree with an emphasis on usability. This meant removing anything that didn’t communicate essential information to our members. Our new minimal aesthetic features bigger text, more open space, bright colors and high contrast, two-dimensional design elements. In an age of overwhelming media and advertising vying for your attention, we wanted using One Degree to feel like you can take a break and just get things done.

2. Anybody should be able to find resources

In our research, we heard a lot that it was simply too hard to find all of the great resources we offered on the old One Degree. So, our goal was to make it easy for everyone to find and access resources in 3 overlapping ways:

Visual search
The most important usability rules state that people will be most successful when given only a few big, obvious choices. I like to think of these rules are best illustrated in bank ATMs: the user is presented with a small number of options in a few easy steps. This is exactly what we tried to do to help our members navigate the thousands of resources we offer, and find just the right one.

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I also worked with Audrey, our Resource Manager here at One Degree, to reorganize and streamline the actual categories so they’re even more straightforward. Now, instead of being overwhelmed with too many choices in a big dropdown, users can browse one step at a time to discover resources in an intuitive way.

Browse resources menu
We also added a second way to quickly find what you’re looking for in the Browse resources menu. This dropdown is available in the top header from anywhere in the site.

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Smart search
Now when you start typing into the search box on One Degree, you won’t have to wade through a long list of results to find what you’re looking for. We added a new predictive search dropdown that gives you suggestions as you type. It will remember your past searches as well as match your query with names of organizations, opportunities, collections, and other common search terms.

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3. It should be clear how to access an opportunity

One Degree is unique because we don’t just host social service listings, we focus on helping our community members actually access services. We do this by providing clear next steps for how to use an opportunity if it looks like a good fit. The biggest challenge in designing opportunity pages is presenting a lot of information in the right hierarchy. After gathering feedback, we found users wanted 3 questions answered in this order:

  1. What is this service?
  2. Who’s it for?
  3. How do I use it?

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The top panel of the opportunity page concisely answers these 3 questions so anybody can quickly tell how to get started.

4. Keeping track of your resources should be easy and intuitive

On our old site, people mentioned having difficulty finding and managing resources they had previously saved. In the new designs we put all your saved resources in a convenient sidebar that stays with you during your search. This new sidebar also makes it easy to flip back and forth between building a collection and looking for opportunities to add to it.
Let us know what you think!

After we identified the goals of the redesign, and creating mockups, we had to check our instincts with some objective feedback. Before writing any code, I built a clickable prototype and conducted a round of usability studies by asking our members to accomplish different tasks and observing the results. We discovered a few more opportunities for improvement, and made the changes.

What you see now is the result of months of work by me and our engineering team to turn the designs into reality. We launched the site last month with a community gathering and presentation, which you can watch a quick video on here:

We’re excited to know what you think of the new design! We’re still making improvements every day so don’t hesitate to reach out. Email me at ericjohnson@1deg.org.

Expanding One Degree to the entire Bay Area – an update

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Last week’s exciting announcement (and event!) celebrated our launch into Contra Costa County. It also marked a milestone in One Degree’s Bay Area Expansion Plan. What’s the Bay Area Expansion Plan? It’s our commitment to adding over 10,000 critical social service resources from all 9 Bay Area counties by Fall 2016!

Phase One: San Francisco and Alameda counties

The Expansion Plan kicked off in Fall 2015 with the addition of 5,000 resources within San Francisco and Alameda counties. With the help of data partners – organizations who provide us with resource information – we tackled two of the most resource-saturated counties in the Bay Area.

In the past six months, we met hundreds of San Francisco and Alameda county residents and social service professionals to demonstrate and train them in using One Degree. Partners like CERI, Oakland International High School and the San Francisco Family Support Network are adopting One Degree as their primary tool in searching and managing their social service resources.

Phase Two: Contra Costa and South Bay counties

We reached a milestone when we celebrated the launch of Contra Costa County. Contra Costa residents have access to over 1,000 critical resources including housing, food, employment and health services. However, we uncovered resource coverage gaps in legal services, halfway houses and housing and health services in Spanish, Mandarin, Cantonese and Tagalog. We are working with partner organizations to gather additional information to close these gaps. We are also hosting and participating in community outreach events at Loaves & Fishes and Healthcare for the Homeless to introduce residents to One Degree. We look forward to many more events and trainings.

We are in the midst of collecting resource information from San Mateo and Santa Clara counties. We estimate to complete this phase of the Expansion Plan by Summer 2016.

Phase Three: North Bay counties

Our final phase is estimated to be complete by Fall 2016. We anticipate adding 2,000 resources from Marin, Napa, Solano and Sonoma counties and kicking off a series of events throughout the North Bay.

How you can help!

You are instrumental in helping us gather the resources that thousands of Bay Area residents need. Are you a case manager or social worker with knowledge of the best resources in your area? Are you an organization with a resource binder or resource guide? Do you work at a city or county government department? Join One Degree as a data partner! Email me, Audrey Galo, at audrey@1deg.org for more information.

(Banner photo by Doc Searls.)

The New One Degree

About two years ago on January 1, 2014, we released a version of One Degree that was built on a new and improved platform. At the time, there were only two of us on the team, and we sprinted to complete a working beta version to prove our model.

We had a hypothesis that if we built a fast, modern, mobile-ready web platform, low-income families – and the professionals who help them – could more easily find poverty-fighting resources to improve their lives much faster and more easily than outdated paper binders, lists, and dead-end Google searches.

We started in 2014 with just a few hundred active users a month. And since then, One Degree’s active user base has grown 10-fold, and the platform has expanded to serve more than 4 times the low-income population it did back then.

The Old One Degree (2014)

Over the last two years we’ve been listening to and learning from our community about what was working and not working on One Degree. We spoke to community members at events, on the street, and at organizations across the Bay Area.

Our team (which has also grown to a full-time team of 7) took that feedback and undertook a huge redesign and engineering overhaul to ensure that our platform is ready for scale to serve hundreds of thousands of more families.

Over the years, we’ve heard about so many “One Degree moments” ‒ when someone found exactly what they needed and took action to improve their life or that of someone they were supporting.

JasmineRecently, Jasmine, a family support specialist, experienced one of those One Degree moments. Jasmine works with families at Edgewood Center for Children and Families in the Bayview District in San Francisco. Shortly before discovering One Degree, she was working with a young woman who was struggling to make ends meet. Jasmine tried to give her as much support and information as possible, but often felt that she couldn’t give her client anything concrete. She didn’t have specific numbers to call or steps to follow.

Then Jasmine had her One Degree moment. When she met with her client again, Jasmine simply typed “cash benefits” into One Degree’s search box, and several options popped up, including Season of Sharing, a community fund that offers grants to help families in crisis pay for housing and emergency needs. Her client followed our simple “What To Do Next” steps ‒ found on every opportunity ‒ and soon her client was approved for a grant to get her through this tough time.

Jasmine’s story is just one of many stories of the thousands of people who use One Degree on a regular basis. And as more and more people like Jasmine have started using One Degree, we wanted to make sure we were continually improving it to make it more reliable.

We’re excited to reveal the brand new One Degree. Check out this quick video with some highlights and continue reading below.

Here’s a short sampling of the major improvements we made during our design and engineering overhaul:

Lightning fast
No more waiting and waiting for search results to load! We re-engineered One Degree to increase the response time by 85%, and made using the platform lightning fast for every user.

Smart Visual Search

Easier to navigate
We rethought how to categorize our information, and we simplified and standardized thousands of resources so they are even easier and faster to find.

Smart Search
We’ve also improved how we show search results overall, so users always see the most relevant and critical resources first. And now our visual search tool guides you to the right resources without having to know the keywords of what you’re looking for. We also added smart searching features that predict what you’re looking for. All of this amounts to a faster way for our members to get the resources they need and get them on their way to improving their lives.

More Intuitive
We refreshed the design language of the whole site and made every page (from the homepage to the listings and everything in between) simple, beautiful, and easy to navigate for everyone.

Organized sidebar
We made managing and tracking resources easier than ever with a sidebar that allows you to quickly access the social services that you’ve saved.

Sharing tools
We added new sharing tools so any resource on One Degree can be shared via email, text message, or Facebook, or annotated with a note for the community.

Community editing tools
We’ve completely rethought how to enable anyone to add and update information directly in One Degree, empowering the entire community to be editors of our vast social service database. It’s like Wikipedia ‒ with a review process ‒ and One Degree is the only platform of its kind that takes this collaborative approach. We know we’re not the experts ‒ you are. There are people in the community who can provide better resource information than we can, and we wanted to make this process more intuitive for them.

Screen Shot 2016-02-26 at 10.47.07 AMAccess, not just information
You’ll now see a brand new button on opportunities, labeled “Help me track this.” This is the start of how we’re thinking about helping people not just find, but also use services. In the coming months, we’ll be rolling out new ways for our members to directly access resources right on One Degree. Stay tuned.

 

We’ve always said that One Degree is more than a directory. One Degree is the only consumer-facing platform for social services. We are so excited to finally unveil this brand new version!

Check out the New One Degree!

If you’d like to learn more about the dozens of new features we added to improve the way you access resources, attend one of our upcoming in-person or online workshops.

Thanks to all our community members who gave us their feedback along the way. And we’re not done yet ‒ keep the questions, ideas, and suggestions coming. Email help@1deg.org. Everything we do is in service to the community so yours is the most important voice in the process.